Once you have decided on a product that you would like to purchase, click on Add to Cart on the product page. You can check on the contents of your shopping cart at any time by clicking on the Cart button at the top right hand corner of the page. To remove an item from your cart, simply click on x on the left of that product.
Yes, you are able to cancel your order within 24 hours from the time of purchase by dropping us an email with the header ORDER CANCELLATION. If a request is received more than 24 hours after your purchase, cancellation will not be allowed.
If you made a purchase on JOYED more than a week ago and would like to know the status of delivery, please drop an email to inservice -at- joyed -dot- co. Please state PURCHASE TRACKING as the email subject header and do include your name and purchase order number in the body of the email.
We will respond to you within 24 hours on the status of your purchase.
We accept payments via PayPal, a global online payment service that serves to make the payment process as easy and painless as possible for you, the user.
If you currently do not have a PayPal account, you will be able to easily create one at the checkout page.
With a PayPal account, you are offered additional trust, safety and protection when shopping online with a reliable money-back guarantee against abuse or fraud.
Do check out the PayPal Buyer & Seller Protection page for more details.
Yes we do. The purpose of the platform is to enable anyone who appreciates high quality and unique handmade artisanal crafts to buy on JOYED, regardless of where you are from.
The cost of shipping will depend on your location and shipment weight. We provide Standard Shipping with a delivery time of 8 – 15 Working Days. There is also Express Shipping available with an estimated delivery time of 2 – 5 Working Days. You can calculate your exact shipping cost on the Cart page.
With our Standard Shipping option, you can expect to receive your product between 8 to 15 Working Days. For Express Shipping, it would take 2 – 5 Working Days, depending on your location. If you would like to customise your shipping further, do not hesitate to reach out to us and we will be more than happy to help.
We take pride in the quality and uniqueness of our handmade products and we assure you nothing but the best. We have also described and photographed all products as accurately as possible however, as these are handmade items, there can be instances where size, colour or design may vary slightly.
If you are for any reason unhappy with your purchase, do drop us an email within 7 days of receiving your product with your name, product number and reason for return. Please state RETURNS & REFUNDS as your email Subject and do also include a picture of the product received.
If your return is due to an error by JOYED whereby a wrong or damaged product was shipped, we will happily provide you with a full refund on the product including all shipping costs incurred once this has been evaluated and confirmed by our team upon receiving the product back from you.
If the return is due to any other reason, you will be responsible for the shipping and any other associated costs in returning the item(s) back to us. Please do send your return using a reliable carrier that provides a tracking option. We also recommend that you insure the return package as you will be responsible in ensuring that the item(s) reach us in their original condition.
No refunds will be issued for returned item(s) that have been used.
The Refund Policy will not be applicable after the 7-day return period